Agency and Brokerage Sales and Relationship Leader (Hybrid)

Lead the identification, evaluation, and selection process of new agency appointments. Coordinate a unified message to Millers agency partners. Responsible for agency inquiries and issues resolution through securing a successful solution.  Responsible for agency management including the segmentation of agencies, commission structure, incentives and other rewards, rehabilitation and other corrective actions as needed. Determines reasons for and frequency of agency reviews.  This position will also lead the Riverside Brokerage operation. This would include serving as Millers champion for the evolving group of third-party insurance and fee-based products that enhance the Millers total solution concept.

Essential Job Functions

• Lead and coordinate the agency review process by utilizing the agency segmentation model and process in partnership with Underwriting and other appropriate parties.
• Facilitate business forums/meetings with key agency partners to strengthen relationships among the agents, customers and Millers Mutual
• Lead the new agency process including the prospecting of new agencies and the administration and coordination of appointments
• Monitor agency performance trends. Ensure follow-through on action items, including terminations and rehabs.  Assist and provide guidance to staff when necessary.
• Support the process of attracting and engaging existing and prospective customers, help generate leads and collaborate with other areas to establish and enhance Millers’ marketplace credibility
• Lead, coordinate and distribute profit sharing, information about commissions, production incentives, changes in product offerings and/or underwriting appetite, and policies and procedures in a way that best portrays and strengthens the agency/underwriter relationship. Resolve agency agreement and profit sharing disputes in collaboration with Underwriting and other appropriate departments
• Coordinate and plan applicable education and training for agency partners and for Millers staff for both Millers and for Riverside Brokerage
• Coordinate the Science of Sales process for all agency and customer-facing roles.
• Develop and manage Riverside products and services
  • Identify and secure needed new products with input from the marketplace that enhance the total solution concept
  • Partner with Marketing to develop a timely message for each product
  • Evaluate risk/reward tradeoffs and negotiate arrangements that provide benefit to customers, agency partners and Millers
  • Develop an annual sales and marketing plan to drive growth and profit for Riverside
  • Manage the Riverside Broker network to ensure Millers standards are continuously followed and to achieve the financial goals of Riverside. This includes taking action on agencies or brokers not performing to expectations or standards.

Qualifications/Requirements:

• Four-year college degree or ten years in an agency-facing role
• Proven record of ability to develop positive and successful agency relationships
• Licensed Agent including both P&C license and Surplus Lines License (or able to become a Licensed Agent within 60 days and Surplus Lines licensed within first 180 days post hire)
• Direct sales experience in the P&C industry, preferably as an independent agent
• Proven ability to lead and develop people
• Eagerness to grow, learn, and develop broader and more strategic responsibilities
• Superior verbal and written skills
• Proven ability to collaborate
• Possess a valid driver’s license and have a clean driving record

Core Competencies:

• Business Acumen with focus on Sales
• Customer Focus
• Developing Direct Reports and Others
• Drive for Results
• Interpersonal Savvy
• Negotiating
• Presentation Skills
• Problem Solving