Underwriting Support Specialist

1. Summary:

This position is responsible for processing new policies, renewals, changes, and cancellations. This position will also verify the accuracy of policy information and communicate with agents and policyholders regarding underwriting processing and/or customer service-related matters.

2. Functions:
   • Rate, code, and enter new policies, changes, and cancellations into the computer system.
   • Provide quoting of new or existing business as requested.
   • Prepare renewals for processing.
   • Communicate with agents and policyholders regarding specific rating information or other customer service-related matters.
   • Work with Information Services on master files and various other related items.
   • Order inspection reports, MVRs, CLUE, and credit reports.
   • Send loss payee, mortgagee, and other policyholder letters.
   • Participate with user testing/quality assurance functions as requested.
   • Perform other duties as assigned by supervisor.

3. Qualifications:
   • High School or equivalent education required.
   • Ability to learn rating and procedural concepts required.
   • Effective interpersonal and communication skills required.
   • Ability to detect and correct errors in procedures required.
   • Ability to work effectively with company computer systems and processing methods required.
   • Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites required.
   • Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required.
   • Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required.
   • Ability to perform the essential functions of the job with or without reasonable accommodation required.